Why join our family? Benefits Many of our competitors charge a commission, then a fee to the owner for this and a fee for that. Not us! All items below are included in the commission we quote you, unless otherwise noted below. • Your property will be marketed on the following (including but not limited to – total of 15 websites!) worldwide internet vacation sites giving you MORE INTERNET EXPOSURE than any other Topsail Island company for NO EXTRA CHARGE: o HomeAway o CyberRentals o A1 Vacations o Great Rentals o Fe-Wo Direkt o TripAdvisor o Flip Key o Perfect Places o Rentabeach o Google o Yahoo • Virtual Tour of your property – offering your potential guests the peace of mind of virtual viewing your beautiful home before they booked – NO EXTRA CHARGE. (visit www.lewis-realty.net and click on vacation rentals for examples, other companies charge extra for this innovative service, we don’t – its standard!) • Your property will be inspected on average by 4 people including our own inspectors after each rental – giving YOU Piece of Mind. • No Credit Card Fees passed to our owners. • Direct Deposit of Rental Proceeds (No Extra Charge) • Online Owner Extra-net allowing you to block weeks online, view statements, view reservations, etc. (No Extra Charge) • Protection against tenant damages with Accidental Rental Damage Insurance – Insurance policy that is a mandatory tenant cost that covers tenants up to $1500 in damage to your property, giving you PEACE OF MIND) • Pre and Post disaster emergency web and email updates • Commitment to honesty and integrity through professional service. We truly value all our owners. • Decorating Consultants available year round* *Nominal charges may apply About Our Company • Lewis Realty Associates, Inc. is built on the foundation of one of the oldest real estate firms on Topsail Island. Over the past forty years, the company has been known for honesty, integrity and professional services to the residents and visitors of beautiful Topsail Island. • The foundation on which Lewis Realty Associates, Inc. was built began in 1962 when the late Evelyn Mayrand of Topsail Beach opened Mayrand Real Estate. At this time, there was only one other real estate firm on the entire 26 mile stretch of beautiful sandy shores. Mrs. Mayrand, widely known on the island, built the foundation of our company on the values of treating every client as she would have wanted to be treated; with honesty and integrity through professional service. Many locals and longtime settlers of the island will still recall Mrs. Mayrand and Mayrand Real Estate. It is forever a part of the local history of Topsail Island. • Over forty seven years from its conception, Lewis Realty Associates, Inc. is still known for our commitment to honesty and integrity through professional service. Memberships • Topsail Island Association of Realtors • Topsail Island Chamber of Commerce • North Carolina Association of Realtors • National Association of Realtors • Surf City Economic Development Committee • Surf City Emergency Response Planning Committee • Other local & state organizations from time to time.

How to join our family… 1. Contact us! We are as close as your nearest phone or computer. Simply call 800-233-5211 or use our contact form to email us. Whether you are in the market for investment property or shopping around for a new Property Management company we will be happy to make an appointment to view your property and give you a specialized Rental Analysis. We know how to make the most out of your investment. 2. Our Vacation Rental Property Management Agreement (PMA) package will be sent to you. This comprehensive package includes: a. Property Management Agreement Contract b. Explanation of all fees (management commission, housekeeping) c. Examples of how your home will be marketed d. Various forms for other services (i.e. server weather preparation, preventative maintenance, annual deep cleaning) e. Minimum Furnishings Requirements 3. Review and return all paperwork The initial paperwork may be a bit overwhelming. There are many details we must outline in order to become familiar with your home. We would be happy to schedule an appointment to assist you when completing the paperwork. 4. Welcome home! Once we have received your signed contract our staff will move quickly to enroll you home into our program. Photos will be taken by our staff photographer for our website. Your complete 360 degree virtual tour will be completed for addition to our website. A housekeeper will be assigned specifically for your property and your warranty information and any special requests will be recorded.

HomeOwner FAQs Marketing & Compensation What is Lewis Realty Assoc. Inc.’s management fee or commission? Our management fee is very competitive with other area companies. However, it is based after we consider the property, rental potential, location, condition, etc. Again, unlike other companies, we never charge a marketing service fee or a credit card fee to our owners. How will my property be rented in comparison to other properties on your program? Our reservationists book homes based on the tenants needs and requests based on the availability of the home. Our computer system displays all available properties based on the inputted criteria. How is the weekly rate set? Every fall or when you come on board our program, the property manager evaluates your home, researches comparable rental property data and performance and custom designs a weekly rate plan based your property to help achieve the highest gross rental receipts possible for your home. How is my proceeds figured? Automatically based the data we inputted in your account on our vacation rental management computer system. Basically, the Gross Rent minus any repair/maintenance expense, minus management fee equals your proceeds. There are always statements for each check and invoices on any repair/maintenance expense. When Can I expect my checks? Our proceeds checks are sent out by the 15 of each month for the prior month’s proceeds. We also have direct deposit available to our owners. Can I set and how do I set “Owner Blocks” for my personal usage? Owner blocks are encouraged to be set up with your Owner extra-net, which is an easy process. We do however encourage you to leave the home open during the peak rental seasons to allow for us to maximum your investment, plus fall and spring are beautiful at Topsail anyways! Do you discount the rate or run specials? Not usually but occasionally. In the property management agreement, there is an addendum to indicate what percentage you would allow us to discount if the need arose based on a time schedule for open weeks. Anything above that percentage, we must call you on a case by case basis. We always do our homework before recommending a discount and only request it if the property bookings indicate that it would maximum your investment. Maintenance, Housekeeping, Inspections Who pays for housekeeping? On your rate sheet which is attached to the property management agreement, you will notice that the Gross Rent minus Cleaning/Management Fee equals the Owner’s proceeds. Cleanings appear on your statement. The tenants expect the cleaning fee to be included in the rent; our competitors included the cleaning fee in the rate, so to be most competitive we do so as well. Plus, NC State Law does not allow us to charge a separate cleaning fee; it must be bundled into the “Base Rent”. Who pays for linens? We ask that the tenant bring their own linens OR rent the linens for Lewis Realty Associates, Inc. We do not supply linens, nor charge you for linens, unless otherwise desired by you. It is a special item to consider providing linens for your guests however. How is Security Deposits and Tenant Damages Handled? We charge a non-refundable “Accidental Rental Damage Insurance” fee to every reservation paid by the tenant. The fee purchases an insurance policy that covers you and the tenant to $1500 worth of accidental damages to the property, excepting normal wear and tear. We do not hold security deposits on vacation rentals. Our cleaners and inspectors inspect for damages and maintenance issues after every rental and communicate their findings back to the rental office via digital pictures & cleaning or inspection forms. We then act to correct the issue. Do I have to pay for small ticket items to be delivered to the home like light bulbs or air filters? Every time an employee leaves our office there are expenses involved. During the height of the season, we are visiting every single home we manage on one day. We encourage you to stock your home with enough light bulbs, batteries and air filters to last the season and our inspectors will ensure that those items are installed as needed at no extra charge. However, if we must purchase items, we will be invoicing you for those items. We strive to use our inspectors to install the items even when purchased by our company on your behalf to save you service calls. However, if we must call a service provider out, there may be a charge associate. Rest assured, it is rare. How will I be billed for repairs? You monthly statement will reflect any charges to your account along with invoices for such charges. We ask to be allowed to keep $250 for a reserve emergency fund on hand and be able to make repairs as needed for less than $250. If above $250, we call you for approval. Do I have to get a deep cleaning each year? Yes. To ensure satisfaction of the guests and maintain your home, we require a deep cleaning each year before the rental season begins. The weekly cleaners are able to clean the home in the small time allotted each week in between renters more effectively and keep your guests happy. How is Housekeeping handled? We hire small cleaning companies as independent contractors of our company. We only give them 3 homes each to clean in close proximity of each other. We feel this allows the cleaner more time in your home to ensure cleanliness. If problems are found by the inspectors with the cleaning, the cleaner is called back to the property at no extra charge to you. We also provide the cleaners with a performance checklist to help ensure quality. Miscellaneous Can I prohibit a guest from renting my property again? In very rare cases with extreme damages or issues, a homeowner may elect to prohibit a guest from re-renting the property. However, this is a very careful decision to make and must be discussed with the Broker in Charge and property manager of the company. Rest assured, we are committed to protect the owner and help to ensure we never have to make that decision.

Margaret P. of Maryland; a Rental Property Tenant Said:


Eric L. of Sneads Ferry, NC; a Rental Property Tenant Said:


J. Heid of Ohio; a Rental Property Tenant Said: